Hi Old Salt,

If you never setup a password but the file check & repair option still ask you to have one.  Please try to create one for the sysadmin account of your data file by going to setup, set up users.  Then, run the the DBverifier again for company check and repair.

For unhandled exception error, there are numerous reason to generate the message, you can go to our knowledge base at https://support.na.sage.com and search for that.  It will give you about 20 articles with this messages.  You can look at each of them and see which one does fit your situation.  

Hope this helps.

Thanks for your reply Keith. I have tried setting up a password for sysadmin in my data file, which works fine to access the data, but I still get an invalid password error when I try to run the file check & repair option. I'll go through the knowledge base again, but it was there that I discovered the file check & repair option - which I am unable to use, because it won't accept my password....... I seem to be in a loop........

Hi Old Salt,

If your user name and password are still invalid even you have removed or reset them, your user table can be corrupted and data repair is needed.   If you are currently using 2014 with a service plan or still have your warranty call, please do not hesitate to give us a call by 1-888-522-2722 for further troubleshooting. 

If you no longer have a service plan with us, you can also contact our partner as some of them also provide data repair service to current and previous version of Sage 50.  You can follow the link below to fine one close to your area:

http://na.sage.com/ca/accountant/locator

Hope this helps.

Hi Old Salt,

If your user name and password are still invalid even you have removed or reset them, your user table can be corrupted and data repair is needed.   If you are currently using 2014 with a service plan or still have your warranty call, please do not hesitate to give us a call by 1-888-522-2722 for further troubleshooting. 

If you no longer have a service plan with us, you can also contact our partner as some of them also provide data repair service to current and previous version of Sage 50.  You can follow the link below to fine one close to your area:

http://na.sage.com/ca/accountant/locator

Hope this helps.

Hi Keith

Please use this link for the locator for now:

edirectory.accpac.com/simplysearch

The link you have is not fully functional yet. You can veryify this with Emilla Icaob

Thanks Jo Anne.

Hi Software,

Thanks so much for the reminder.