If Outlook 2013 is the default MAPI client, it should open if you click on any link in the format:

mailto:[email protected]?Subject=email test

If it doesn't, it is not the default MAPI client.

Sage requires Extended MAPI, and Outlook 2003, 2007, 2010, and 2013 are most definitely Extended-MAPI compliant.   I have 2013 on my desktop here, and it works as expected with Sage 50.

yes the link opens Outlook.  There is something I am missing :-(

"Sage 50 cannot communicate with your email program"

Possibly it is your anti-Virus / anti-malware / firewall that is blocking communication from Sage 50 into Outlook.

These programs are sometimes designed to assume that any program that's trying to send email, is EVIL, unless they've been configured otherwise.

Hmmm. I'll look at it but generally if I open outlook from another program Norton will ask me if I would like to allow it.  I have no problem anywhere else.  I'll investigate though.  

Still open to any other suggestions :-)  Please !

if I open outlook from another program Norton will ask me if I would like to allow it

And when you try to email from Sage 50, you get nothing from Norton?  

What happens if you disable the Norton firewall for 15 minutes and try?

Randy, your link opens Outlook 2013 for me too, but I get the same error emailing with Sage

but I can email using Quickbooks - so it can't be a firewall issue

to be sure, I disabled the firewall and tried Sage again - same error

but when I open outlook, I get

  sage 50 add-in

  the parameter is incorrect

what parameter ?

I click ok, and outlook opens

Open Control Panel, right-click on Sage 50

Do a 'change' installation of Sage 50, and un-check the Add-In for Outlook, then do another 'change' installation of Sage 50, and select it to install.

It can still be an anti-malware / firewall issue if you can email from one program, and not another, since the antimalware / firewall software may be configured to block some programs, and not others.  

I've seen Norton silently block Sage 50 from connecting to data on another workstation, opening the firewall for 15 minutes made everything work.  Then came the fun process of configuring Norton...

Panda was especially certain that Sage 50 was evil for trying to connect to anything.  I had to completely uninstall it and use Windows Defender.

So, yes, anti-malware isn't an excuse from a support tech.  If all the software is installed, all the wiring is hooked up, and it still doesn't work, it's the most probable cause of an issue.

reinstalling the feature fixed the add-in problem, there is now a second option on the outlook ribbon - menu commands  and the sync option seems to work

but sending an email to [email protected] still produces the mapi error

this is after disabling the windows firewall and AVG antivirus

more testing to be done

There are other possible fixes in this thread, including installing Mozilla Thunderbird (?):

http://sagecity.na.sage.com/support_communities/sage_50_accounting_ca/f/160/t/69316.aspx

There are some possibly applicable fixes in this thread for another software product:

http://www.wellspringsoftware.com/forum/messages.aspx?TopicID=417

Running FixMAPI may work, or checking that the registry key is there may also work, but it also may require what they did - change their software to finally fix the issue, for a ''few of their clients''.

If you've tried everything else suggested here and in the knowledgebase, it may be time to open a support ticket with Sage.

Dont bother opening a sage support ticket.  After being on hold for 45 minutes waiting for "tech support", i was informed that it is a "windows issue" and that sage does not provide "3rd party software support".  The tech rep knew VERY little about fixing the problem.. in fact didnt even know where to find if outlook was running as 32 bit or not.  I had to do all the work... then he told me to google for the solution!!!!!!  Talk about a waste of time and money.  NOT HAPPY