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general ledger error

Posted By leftinthedark over 8 years ago

I cannot pull up a general ledger report. It gives me an error message saying that an error has occurred. Anybody know how to fix this so I can get that report? Am I going to have to uninstall/ reinstall? Is it in my settings? Please Help!

0 Erik79 over 8 years ago

What is the specific error message that comes up? Is it a generic windows error?
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0 leftinthedark over 8 years ago in reply to Erik79

It says sage 50 premium accounting at th e top of the window and goes on to say, "Unhandled exception has occurred in a component in your application. If you click Continue, the application will ignore this error and attempt to continue. Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: Index." The details on this are vast.
I should note that it is not the data file as the general journal works just fine for my colleague.
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0 Richard S. Ridings over 8 years ago in reply to leftinthedark

The knowledgebase has an article on this one. Basically reset the report back to default settings and you should be ok. Check out the article for more information.
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0 leftinthedark over 8 years ago in reply to Richard S. Ridings

Thank you!!! It worked!
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