EstherB said:

The problem is - I can see when I look at my account that instead of disabling the subscription or releasing it or whatever  - in both cases they just added a future date to the subscription.  The first time they extended the date to March 13 and this time they extended the date to June 12 of this year.

Could that be the expiry of your service plan for the 2017 software, rather than the 'paid-for' installation?  

Does the version showing in the 'about' box look correct for the store-bought release?  

Hi. In the about box there are two versions, one Canadian Edition General which is inactive and the 2018 Pro UPG. I can see in the service plan details section that Sage 50c was the subscription version I had in 2017. So the license entitlements they have added twice have to be for the purchased Pro version. I will guarantee when I try to sign in after June 12 I will get an expired subscription notification and be locked out of my program again. I wish there was an email I could send this info to and have someone from Sage actually look into it. 

Actually I just looked at it again. The Canadian Edition General shows as Active but has no serial number or key code associated. I wonder if they activated the wrong product when I made the switch?

EstherB said:

Actually I just looked at it again. The Canadian Edition General shows as Active but has no serial number or key code associated.

I think you're looking at the Sage 50 customer portal, I mean the 'about box' in the software, under Help | About ___________________(your product name)

What is the name of the product and release date showing there?

For more information, click the Support Info button in the lower RH corner.

It should show you (don't post here) the serial number of the product, and the version number of all the files:

Make sure both the product name and the serial number match the store-bought product.

If they don't match, you may have to uninstall it and re-install from the store-bought product cd / media / download.  Sage should be able to provide you assistance with that.   Not sure why their support would just extend the license date

Ok here's the Sage version. It wasn't store bought though. When I got the notice of my subscription renewal I called Sage directly and arranged to buy the program outright rather than renewing the subscription. So this was all done through Sage sales and they just sent me a download link and the new license information. Everything I can see matches the license information they sent me. The version in the box below I have no idea - nothing in my info gets that specific.