Hi 

Are you trying to use Sage drive download option? In order to use Sage drive, you need Sage 50Cloud service plan, if you already purchases it, you can go to Help, Update service plan to activate it. If you do not have it, you have have to call sales to purchase it. 

hope this helps

I do have an sage 50 cloud service plan as it works on the other computer. I have uploaded and shared the company on sage drive already but on the second/remote computer it will not let me use the company data from the sage drive or if I move it to the same network, it will not open the files on the same network. it still says the problem in the original post.

I just don't understand how this copy of Sage 50 premium cloud doesn't see that the service plan is in place....

I might have to wait till Tuesday for support.

I see

On this computer that you have issue with, are you using the same Sage ID?  if yes, I would just test by open sample, see if you can share the sample, if you cant even share it, then the software did not have Sage50Cloud service plan activated,  maybe you can try "right click on Sage 50 CA icon, and Ran as admin, open sample and go to Help, Update service plan.

I see

On this computer that you have issue with, are you using the same Sage ID?  if yes, I would just test by open sample, see if you can share the sample, if you cant even share it, then the software did not have Sage50Cloud service plan activated,  maybe you can try "right click on Sage 50 CA icon, and Ran as admin, open sample and go to Help, Update service plan.

Yeah same Sage ID and the same company ID as well. 

No diff with the run as admin

the update service plan keeps coming back saying that I dont have the payroll service plan. It doesnt seem to recognize the Sage drive part of the service plan I have. It seems for the payroll portion.

Tomorrow I will get the tech support to see how to resolve this while on the phone. 

Thanks anyways

Any more thoughts though are appreciated

Hi

Not sure if you have the issue resolved, the only thing left I would say, compare the machine that work and the one that doesn't work by going to "Help, about Sage 50 CA , and Support info" see if all the account id and company info match.  

other than that, call in support would be the best.

It's resolved. My mistake; I had 1 number off in the account id id number lol. 

Exactly what you suggested. 

Thanks all.