second remote computer -- Sage 50 Cloud

Question

I installed sage 50 premium cloud on my laptop to use in a remote location with internet. However when I try to use the download company from the cloud Sage 50 says " 
 To use Sage Drive, please purchase or update to a service plan that provides this option by calling 1-888-261-9610 and selecting Sales. 
 [SimplyLink]Learn more about service plans[SimplyHref]na.sage.com/.../support 
 
 the software is registered and activated as it should be, also there is a service plan on the account and its active. I can access data from a local file no problem but not the cloud company 
 
 please let me know how I can make sure that it will work 
 
 Thanks Fred

Jason. · Accepted Answer

Hi 
 Not sure if you have the issue resolved, the only thing left I would say, compare the machine that work and the one that doesn't work by going to "Help, about Sage 50 CA , and Support info" see if all the account id and company info match. 
 other than that, call in support would be the best.

Jason. · Answer

I see 
 On this computer that you have issue with, are you using the same Sage ID? if yes, I would just test by open sample, see if you can share the sample, if you cant even share it, then the software did not have Sage50Cloud service plan activated, maybe you can try "right click on Sage 50 CA icon, and Ran as admin, open sample and go to Help, Update service plan.

Sage 50 Canada

second remote computer -- Sage 50 Cloud

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