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Stitchery2008

Sage Upgrade to 2020 version - Keeps Crashing our system - NO SUPPORT

Posted By

We were told in September that if we did not upgrade our 2018 software that we would have problems and not be able to receive support.

Essentially after many emails, we reluctantly decided that even in a slower economy that we would spend the $3500 for the upgrade so we did not have the issues they told us would happen.

Since we upgraded, we have had NOTHING BUT ISSUES. Our system crashes on multiple computers at least 8-10 times per day. We had a very helpful tech person contact us and try to figure out the problem, it still didn't work...

 We have tried reaching out, we have emailed our sales rep and tech support MULTIPLE times. No one will call or email us back. I have been asking for a refund on this upgrade for 2 months. Come and get your software.

We have literally been using the newest version since 2008, and have kept updating as we have been told to. and now THIS. It is very time consuming, and frustrating to say the absolute least. 

Who can I contact? 

Parents

  • Hello,

    Very sorry to hear of these issues. Believe I located your Support Ticket (800xxx6971) with notes that lookup data dating back to 2003 is believed to be the cause. This was reviewed by our product manager. The team suggested clearing the data, this could be done in a copy of the database for testing purposes. The alternative involved increasing RAM to 6GB. Unfortunately, regarding:

    Data Specs
    The database capacity in Sage 50 Pro vs Premium vs Quantum is the same. If your database is large and you're experiencing lots of lag, then it may be time to migrate to a more powerful software solution.

    Please let us know if you'd like us to request that our support team reach out to you again.

    Warm Regards,
    Erzsi

  • in reply to Erzsi_I

    We have been having this problem for the last year.  It just stops working.  The same message comes up for us as well.  I am told., that we have too much data and we should be clearing data.  So I clear data and it adds to our data back on even bigger.  No one has been able to help because it is intermittent..

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  • in reply to Erzsi_I

    We have been having this problem for the last year.  It just stops working.  The same message comes up for us as well.  I am told., that we have too much data and we should be clearing data.  So I clear data and it adds to our data back on even bigger.  No one has been able to help because it is intermittent..

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