x Want to participate? Join the group to interact
  • State Verified Answer
  • +1 person also asked this people also asked this
  • Replies 5 replies
  • Subscribers 60 subscribers
  • Views 6449 views
  • Users 0 members are here
Browse Forums
Announcements
78
topics
166
replies
General Discussion
5k
topics
16k
replies
Installation and Upgrades
980
topics
2k
replies
Inventory, Projects, and Departments
339
topics
1k
replies
Payables and Receivables
1k
topics
4k
replies
Payroll
1k
topics
3k
replies
Reconciliation and Banking
318
topics
997
replies
Reporting and Analytics
207
topics
401
replies
Soutien Technique - Français
631
topics
1k
replies
Year End Activities
224
topics
596
replies
DZTaxes

Sage50 2020.1 update

SOLVED
Posted By

I saw a new version of the update, and sage kept messaging me to update, so i did. We are in a server environment, which was working fine until this update. Well, i installed the update on the server, and on my computer, but once the files are updated, they won't open. I moved the file to my workstation, and it worked from there, but once i copied it back to the server, it won't access the company file. What do i do?

I ma on hold for L2 support for over 1/2 hour by now,.

Top Replies

  • 0

    DZTaxes,

    Are you using the program update that was downloaded in December?  If so, you should use the one that is now available through one of the Knowledgebase articles (search for 100797).

  • 0 in reply to Richard S. Ridings

    Richard, no i use the latest download on  my computer, which was dated yesterday

  • 0 in reply to DZTaxes

    I would check the firewall on the server to make sure it has let the new MySQL program through (5.7.27).  Were you able to find the error message in the Knowledgebase?

  • 0 in reply to Richard S. Ridings

    I am getting some highend help from Sage. Let's see where this goes. My users who have not updated are able to accesss. I am the only one on the outside!

  • +1
    verified answer

    Hello all,

    KB 100797 has the full version download for Sage 50 CA and 102293  has 2020.1 update only*.

    Our top IMPORTANT NOTE so far is to: Ensure that during Sage 50 software full version install that the option for Yes, I want my Windows Firewall automatically configured to work with Sage 50, is checked. Otherwise, see below for advanced steps and instructions.

     

    If you're still having issues, some options to try include:

    • Re-installing Sage 50 CA version 2020 using the download in KB 100797 (see 260-1009020 for FR) released Jan 6, 2020
      • Need to re-install onto a clean system? Advanced Windows Registry clean up steps are available on KB 10407 (article 260-30260 in French)
    • Setting Inbound Firewall Rules for MySQL on the File server, see KB 87721 for steps.
      •  found that for server-only installs the following rules need to be added to the Windows Firewall:
        • C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.27\mysql\mysqld.exe
        • C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.27\mysql\mysqladmin.exe
        • C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.27\mysql\mysql.exe
        • C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.27\mysql\mysqldump.exe
      • Version 2020.1 uses the new MySQL 5.7.27, also see KB 10080 for which processes and ports to allow through your firewall to ensure that Sage 50-Canadian Edition will operate correctly
      • Related to third party installations that may be blocking MySQL also review the steps on KB 86048

*Community Hub is the new name for Sage City