2019 version Sage 50 CA installation

Question

Hi, 
 I just install 2019 version Sage 50 CA. After finished the installament, i noticed some files status in the download folder looks strange: it is not marked in green but in blue circle. Looks like not yet ready. The file is: ib_logfile, ibdata , ibtmp , etc. I am wondering if there is any problem. 
 Thanks for your help 
 Lisa

Richard S. Ridings · Accepted Answer

Uninstalling the software in the case of data files located on OneDrive is not necessary. You just needed to move the files to your hard drive. Accessing Sage 50 files from anywhere besides your computer or network (or Sage Drive), is not a good idea. I would not even run it from a memory stick. Using an external hard drive plugged into your computer may work but I would test it first and make sure you have a lot of extra space available. 
 Because you didn't tell me which version you installed, I can't say why you are getting the error. If you go to Help, About Sage 50 .... (that menu option tells you the version), then you will see which version and release you are running. If it says Pro, then that is why you are not able to open the Premium file. 
 If you think you reinstalled Premium and it says Pro, then you likely got the Serial/Key Code combination incorrect when you activated the program. Under Help, About...., Support Info you can see your activation information to confirm if your codes are correct.

Richard S. Ridings · Answer

What exactly is the download folder called? Those files don't typically "download" for installation separately. 
 The only file that would normally be in the Downloads folder on your system would be the original installation program you downloaded. 
 The files you are indicating should be in a folder ending in *.saj. The icon on those files in my system is just a file icon not related to any program. 
 Are we just talking about you downloading the software, installing the software and then trying to use it for the first time? Or was there something else you did?

Sage 50 Canada

2019 version Sage 50 CA installation

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