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Jenn J

Problems with converting after 2020.2 update

SOLVED
Posted By

Hi,

I installed the 2020.2 update and converted 2 company files without issue. The 3rd one will not open, however. I had it open right before updating. When I try to open it, I am prompted to convert the file, then an error message pops up saying Sage can't open the company file. 

I opted to back-up the files before converting, but there is only SAI files with the SAJ folders. When I try to select a back-up, it won't let me select those, only CAB files. I looked for previous back-up files - there are only the SAI/SAJs... no CAB files at all since 2018!

I also tried to run from the "back-up", but come up with the same error.

Please help!

Thank you

Parents
  • +1
    verified answer

    I had the same "Can't open the company file" after converting the company file on my computer. My client has Sage 50 CA Premium Accounting Release (2020.2) on their laptop. I have Sage 50 CA  Accountant Edition (Release 2020.2) on my computer. They have 4 company files, 2 of which I was able to open with no issues, the other 2 gave me the "Can't open the company file". I tried, unsuccessfully, working from backup files and opening Sage in Administrator mode on my computer.

    This is what I did to open the files with no problems, after reading somewhere in here that the SAJ folder may have some unwanted or corrupt files in it:

    On the clients laptop I saved the files with a new name in a different folder.

    I then copied the newly named .SAI files and it's corresponding .SAJ folder onto a USB drive and then copied these files/folders onto my computer.

    I was able to open the new files with no issues.

Reply
  • +1
    verified answer

    I had the same "Can't open the company file" after converting the company file on my computer. My client has Sage 50 CA Premium Accounting Release (2020.2) on their laptop. I have Sage 50 CA  Accountant Edition (Release 2020.2) on my computer. They have 4 company files, 2 of which I was able to open with no issues, the other 2 gave me the "Can't open the company file". I tried, unsuccessfully, working from backup files and opening Sage in Administrator mode on my computer.

    This is what I did to open the files with no problems, after reading somewhere in here that the SAJ folder may have some unwanted or corrupt files in it:

    On the clients laptop I saved the files with a new name in a different folder.

    I then copied the newly named .SAI files and it's corresponding .SAJ folder onto a USB drive and then copied these files/folders onto my computer.

    I was able to open the new files with no issues.

Children

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