2023 installation problem

SOLVED

I keep getting this message when trying to do the installation of the newest 2023.0 version.  I am up to date with all of my updates.  I have release 2022.3 right now.  

"The installation of Microsoft Visual C + + 2012 Update 4 Redistributable Package (x86) appears to have failed.  Do you want to continue the installation?"

I do have an older laptop, but am not computer savy at ALL.  I am one user on the SAGE program, and don't even use it on the cloud.  Just on my one laptop.  

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  • 0
    verified answer

    Hi ,

    Thanks for reaching out. Did you ever find an answer to your question? We just updated this article yesterday regarding the error message for C++ version 2012 that you received. Basically, sometimes this is already installed and so appears to fail. 

    If during Sage 50 version 2023.0 install, you selected Yes to continue with the installation and the installation completes without issue, then you have nothing to worry about.

    If the issue persists, then please see Option 1 and 3 in the article. 

    Hope this helps!

    Warm Regards, 
    Erzsi

Reply
  • 0
    verified answer

    Hi ,

    Thanks for reaching out. Did you ever find an answer to your question? We just updated this article yesterday regarding the error message for C++ version 2012 that you received. Basically, sometimes this is already installed and so appears to fail. 

    If during Sage 50 version 2023.0 install, you selected Yes to continue with the installation and the installation completes without issue, then you have nothing to worry about.

    If the issue persists, then please see Option 1 and 3 in the article. 

    Hope this helps!

    Warm Regards, 
    Erzsi

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