The second company worked because there was no detectable error in the database. I have found that Tech Support can help with this error. Contact them through the online chat feature as it is possibly the fast response time at this point in the year.

Thanks for the reply. No support agent has been able to solve the problem yet... 

Thanks for the reply. No support agent has been able to solve the problem yet... 

Did a Support Agent connect in to your computer to determine the cause within your data? If not, you can try the advance tools shown at the bottom of the Maintenance drop down menu. 

I just thought of another possibility - If I am right you are currently using Sage 2022.4. Try going to 2023.0. If this works then try 2023.1

2023.1 is only an upgrade and requires a current copy of 2023 to install properly. This may be your problem as the upgrade may be looking for code in the data set that indicates version 2023.

Hope this helps