Sage 50 CA Premium 2018 UPG

Question

Hello Everyone, 
 I upgraded Sage 50 CA Premium 2018 from Sage 50 premium 2016 in 2018. The software was working fine till now. My computer broke in Feb and I bought a new one. I installed the version 2018 and restore it from the backup. It was working fine on my new computer till this weekend. I clicked on the new updates with restart option on the computer. After the updates, I tried to open the Sage and it didn't open and the start up window appear with option to restore from the back up or existing company. I tried to restore it from the back up again and its ask for the ID, Serial and activation key. when I entered this info error message came incorrect info. Now its not allowing me to open my company. 
 Can someone please help me with this issue. 
 Thanks in advance. 
 Roma

Richard S. Ridings · Accepted Answer

You can also look at this location on your computer 
 C:\Users\Public\Documents\Sage Software\Simply Accounting\Download 
 Look for the file called SA_20184CPUP1.exe for the latest update for the 2018 version. as Erzsi said, if you have access to the original computer's hard drive, it or a previous version like SA_20183... might still be on that computer. 
 It might have been downloaded since you reinstalled and opened the program. These updates are not located in the c:\Sage folder. Only the original installation of any given year is located in c:\Sage.

Erzsi_I · Answer

If you go to Help > About Sage 50 you'll see the version year installed and update (Note that your account has both version 2018 and 2019 activation codes). There are updates throughout the year which also need to be installed. For example Version 2018.0 was the starting version and 2018.4 was the last available update. We unfortunately no longer have these downloads... if you have access to the original computer with the install then you could get a copy of the installer files from the default location on the C drive > Sage folder. 
 Visit the Customer Portal for a copy of your available codes for 2018 / 2019, you might as well install the most recent version of the software that you have a download for.

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Sage 50 CA Premium 2018 UPG

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