Sage 50 CND 2023.2 update

SOLVED

I received an email advising to "unsync" my files from the cloud in order to update to 2023.2.

When is this update scheduled to be released.

Regards,

Dianne

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  • 0

    Thank you Richard for your response.

    So do I just need to unsync my files prior to doing the upgrade and then resync them afterwards?

    Regards,

    Dianne

  • 0 in reply to Western

    I'm sorry but I can't answer that question other than saying no it's not that simple.  I don't know if you are referring to your files being shared through the Remote Data Access (RDA) part of Sage 50 or if you have just stored you files on a OneDrive or DropBox location.

    To my knowledge, each are different and your files would be handled differently before an update.  It sounds like you are referring to RDA but the email I received referred to storing files in OneDrive or DropBox, etc.  I assumed that was the email your were originally asking about.

    I do know you should always do a backup of your file before you upgrade but you didn't mention that.  Please do a backup before you upgrade.

    I've never used RDA but my understanding is that you should unshare, then backup and upgrade, then reshare.  Don't quote me, just check the Knowledgebase for an article that should exist by now and give you the instructions.

    If your situation is covered under the email that came out around May 30, then you should follow the instructions in it.  eg. backup, move the files to your local c:\SimplyData drive (assuming it is not shared to an online website), backup and upgrade, then determine if you need to move it back to where it was.  Don't overwrite the files that were there, move the old files out then copy the new files in.

    I have not mentioned installing the update specifically, only the upgrading of the file.  The installing of the update should be done after your backup is done (assuming you are using File, Backup within Sage 50).  You can choose how to copy/move your files as there are at least 5 different ways to do that (two within the Sage 50 program).

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  • 0 in reply to Western

    I'm sorry but I can't answer that question other than saying no it's not that simple.  I don't know if you are referring to your files being shared through the Remote Data Access (RDA) part of Sage 50 or if you have just stored you files on a OneDrive or DropBox location.

    To my knowledge, each are different and your files would be handled differently before an update.  It sounds like you are referring to RDA but the email I received referred to storing files in OneDrive or DropBox, etc.  I assumed that was the email your were originally asking about.

    I do know you should always do a backup of your file before you upgrade but you didn't mention that.  Please do a backup before you upgrade.

    I've never used RDA but my understanding is that you should unshare, then backup and upgrade, then reshare.  Don't quote me, just check the Knowledgebase for an article that should exist by now and give you the instructions.

    If your situation is covered under the email that came out around May 30, then you should follow the instructions in it.  eg. backup, move the files to your local c:\SimplyData drive (assuming it is not shared to an online website), backup and upgrade, then determine if you need to move it back to where it was.  Don't overwrite the files that were there, move the old files out then copy the new files in.

    I have not mentioned installing the update specifically, only the upgrading of the file.  The installing of the update should be done after your backup is done (assuming you are using File, Backup within Sage 50).  You can choose how to copy/move your files as there are at least 5 different ways to do that (two within the Sage 50 program).

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