Hi all, 

Up until a couple of weeks ago remote access was working fine - we have our company file that was created on our work desktop, meanwhile for convenience I was accessing the company remotely through my laptop. Suddenly it stopped working on my laptop and I am getting the following error message (it's fine on desktop): 

" You cannot open this company. It was created in a newer version or is incompatible with your Sage 50 solution. Please contact the file owner/creator for a different version or contact Sage to upgrade." 

I am the file owner and have no idea what to do, I contacted Sage and both apps are up to date, both are operating on the same Windows updates and all. What's the next step here? How can I access my company file remotely on my laptop again? Thank you!