Hi Shelley Slobodian ,

Thanks for reaching out. It’s important that all users update to the new version to ensure consistent access to the shared company data. Here's how to manage the update process:

1. Install Updates: All remote users need to manually download and install the 2024.1 update from the Sage 50: Download Portal . This ensures everyone is using the same version.

2. Upgrade Company Data: When the main user installs a new update and upgrades the company file, remote users will also need to upgrade their local copies when they open the company for the first time with the new version.

3. Remote Data Access (RDA): With RDA, each user should have their own local copy of the shared company data file to avoid conflicts. Ensure that each remote user downloads the updated company file after upgrading Sage 50 on their workstation.

4. Server Use: If you’re using a server and prefer to have only one copy of the company file that all users access, you'll need to move away from RDA and set up a local area network (LAN) sharing instead.

For step-by-step guidance on downloading and installing updates, you can refer to the 'How do I manually download and install updates?' article. If you encounter any issues or errors during the process, the 'Chat with support' feature is a good resource for real-time assistance.

We’re here to ensure you have the support you need, so please let us know if you require further guidance or resources.

Warm Regards,
Erzsi