Limited functionalities after installing a downloadable version in store

Question

Last year (2023), I bought Sage 50 Premium directly from Sage. 
 Today I bought the 2024 version from Staples. 
 I installed it, registered it online with the Company code I created last year, and got my activation key. 
 When I open Sage, I can 'search' any client, invoice, transaction, but I do not have access to create new transactions. If I click to get help, it open a page on Sage website asking me to purchase it (which I already did, but not with them, with Staples). 
 I already opened a ticket online on my account, and I will try to call the activation service tomorrow. 
 Is this a situation someone else encountered, and is there someone that can help me?

Erzsi_I · Accepted Answer

Hi Catherine Gagnon , 
 Thank you for reaching out. It seems you're experiencing limited functionality after purchasing and installing from Staples. 
 The issue you're facing could be related to the activation process. Even though you have registered the product with your company code and received an activation key, it&rsquo;s important to ensure that the product is fully activated with the correct serial number and activation code for the current version. Here&rsquo;s a brief guide on how to proceed:

Serial Number and Activation Code : These are essential for activation and vary with each annual release. Since you&rsquo;ve already registered, you should be able to find these in the Sage Customer Portal: 
 
 Log into the Sage Customer Portal . 
 Select your product under 'Activation codes' and note the details displayed, especially the 'Status' to ensure they are Active.

Activating Sage 50 : 
 
 Go to 'Help' and then 'Upgrade your Sage 50 Product' within the Sage 50 software. 
 Enter the Company Name, Serial Number, and Account ID. 
 If you&rsquo;re online, the system should automatically retrieve your Key Code. Otherwise, you'll need to enter it manually.

If you continue to experience issues, please consider the following support options: 
 
 Chat : Get in touch with the support team via chat for immediate assistance. 
 Phone : Contact customer support at 866-996-7243. 
 Email : You can reach out at Customer.Service@sage.com. Remember to include your 10-digit Sage account ID and Sage Customer Portal login ID (email) for quicker service. 
 
 Please try these steps and if they don&rsquo;t resolve the issue, it&rsquo;s best to proceed with the support ticket you opened. They will be able to look into your account details and provide a resolution tailored to your situation. 
 If this helps please mark it as verified :) 
 Warm Regards, Erzsi

Sage 50 Canada

Limited functionalities after installing a downloadable version in store

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