Hi Reen,

It means you may have downloaded the release 3 update but not yet installed. You can verify what release your Sage 50 2013 is currently on by going to Help in the menu bar and select About Sage 50.

If the update does not run automatically, you can follow the link below for an article that gives you the solution.

My product update does not run automatically for Sage 50

Hope this helps

Hi Reen,

It means you may have downloaded the release 3 update but not yet installed. You can verify what release your Sage 50 2013 is currently on by going to Help in the menu bar and select About Sage 50.

If the update does not run automatically, you can follow the link below for an article that gives you the solution.

My product update does not run automatically for Sage 50

Hope this helps

I have a similar problem.  Whenever I allow it to "download now" on startup, it eventually fails.  I followed the link above and the file in "downloads" isn't a valid executable.  I followed the next link and tried a manual download - it gets about 2/3 of the file then stalls.  I've downloaded other large files with no problems on this internet link.  (home rural microwave relay).  I'll try it tonight from my home internet.

I am working "in the country" and my rural microwave internet connection isn't great.  It took four tries, but eventually the whole 203MB (I think it was) download was successfully downloaded.  I don't know if the problem was at Sage's end or my ISP, but I would get 40% or 85% and then stall until I cancelled the download.  On attempt 4 from a browser download (plus the three attempts from within Sage 50 Pro) the download completed.  

Within the link in Keith's answer is a link to the straightforward download at na.sage.com/.../2013 where you can see outright whether the download worked.  And you can keep using Sage 50 while the download attempts.

In my case, the problem was flakey downloading rather than flakey installation.  So separate the download process and click on the update EXE to do the update.