Hey TrishCHP,

Thanks for reaching out. I think I found your account on the backend and everything looks normal, you have payroll access. Was payroll working prior to 2020.1? Richard S. Ridings seems to be right in thinking something is going on with settings. KB 10611 may have a listing for something you haven't already tried.

To enable tax for one employee, for instance:

1. Open the employee record.
2. Select the Taxes tab
3. Make sure Calculate Tax has a checkmark.
4. Select the Personal tab
5. Verify the Birth Date

or

Is the Payroll ID active?

To check:

1. Select Help, About Sage 50..., Support Info.
2. Confirm the Payroll ID is (Active)

If you're still unable to locate the cause, let us know, I can have an L2 experienced with payroll reach out.

Warm Regards,
Erzsi

Hey TrishCHP,

Thanks for reaching out. I think I found your account on the backend and everything looks normal, you have payroll access. Was payroll working prior to 2020.1? Richard S. Ridings seems to be right in thinking something is going on with settings. KB 10611 may have a listing for something you haven't already tried.

To enable tax for one employee, for instance:

1. Open the employee record.
2. Select the Taxes tab
3. Make sure Calculate Tax has a checkmark.
4. Select the Personal tab
5. Verify the Birth Date

or

Is the Payroll ID active?

To check:

1. Select Help, About Sage 50..., Support Info.
2. Confirm the Payroll ID is (Active)

If you're still unable to locate the cause, let us know, I can have an L2 experienced with payroll reach out.

Warm Regards,
Erzsi

Yes, your above #1-#5 all that is fine, and yes of course our payroll id is active. Any other suggestions?

We had Sage login remotely and they did a rebuild of our data BUT couldn't guarantee that would work... REALLY need some solid advice with this especially since I see others having the same issue...

Hi TrishCHP,

Believe I located your support ticket ending 800xxx3379  about this and have asked Sage 50 Support Management to review and have a payroll guru reach out. Will update you wih any news.

Warm Regards,
Erzsi

Update that my colleague Zoranco will be reaching out today

Yes, he did contact us - thank you! We did some maintenance items and we are hoping this will solve the problem but no guarantees. We will be running payroll again last week of March and will advise if there is anything still happening at that time. Thanks again.

Yes he updated saying that he suspects settings to be a culprit. Keep us posted

Just so everyone is on the same page, there was nothing wrong or incorrect in our settings. He suggested we clear out some history that may be bogging things down, but we have no issue with our settings. We could not replicate the problem, but hoping that with the maintenance he did in rebuilding data and us removing some old history, the problem will disappear. But there was NO CLEAR answer nor fix. Just making sure Sage is aware of this especially since as you can see there was another sage client with the same issue... we are hoping its repaired but not positive nor was Zoranco. He did tell us to contact him directly should the issue arise again when we do payroll in 2 weeks...