Yes- I had already checked that and as I included in the above email, My Subscription is up to date

Hi Lois:

Your payroll subscription with Sage only handles what you have been subscribed to. If I remember correctly there are 5 tier levels. The first tier level is for up to 10 employees, the 2nd tier is for 11 to 15 employees and so on. If you have 12 employees then you must subscribe to the 2nd tier. However, if you have some terminated employees and you want to stay in the 1st tier level then the 2 employees who are terminated must be set to inactive.

Hope this answers your question!

Hi Lois:

Your payroll subscription with Sage only handles what you have been subscribed to. If I remember correctly there are 5 tier levels. The first tier level is for up to 10 employees, the 2nd tier is for 11 to 15 employees and so on. If you have 12 employees then you must subscribe to the 2nd tier. However, if you have some terminated employees and you want to stay in the 1st tier level then the 2 employees who are terminated must be set to inactive.

Hope this answers your question!

Yes thanks I knew all of that and I don't have more employess than what my plan allows for

I have the same problem ... so what's the answer ?Any new news?

Hi Fkuzzy, thanks for reaching out. Please see KB 40867 and KB 47261 with some steps to try. If the service plan and codes for your Sage 50 CA check out, then your list of active employees can be accessed by going to the Reports > List menu option. You may also want to check that the employee records required are "active", see KB 47464.