Sage 50 Premium Accounting - Import Timesheet Wizard

I am trying to test using the Import Timesheet Wizard in Payroll and have not been successful even after following instructions.  The Help button on this feature goes through the steps etc.  Has anyone used this feature successfully?  Are there any better instructions/video on how to do this from start to finish?  Trying to call support has been very frustrating and not helpful.  Sage University doesn't seem to have anything on this either.