Hi there,

Thank you for reaching out. It sounds like there may be a discrepancy in how the system is recognizing the new year's thresholds, given that CPP2 is a new addition. It's also possible that there may be an issue with the settings in Sage 50 that needs to be addressed.

To tackle this issue effectively, here are some steps you can take:

1. Manually update the Employee Claims as they are not automatically adjusted with the payroll updates. Guidance on this can be found in the article on updating employee personal tax credits claims amounts.

2. Ensure there are no incorrect settings in Sage 50 that could be leading to inaccurate tax calculations. Compare the tax calculations with the CRA Payroll Deduction Online Calculator (PDOC) to verify if they are based on the correct Gross Pay.

3. If you've confirmed under-contribution of CPP or EI with CRA, it's important to assess the Year End Review based on the CRA PDOC before the last paycheck of the calendar year. This will ensure that remittances are correctly made in the new year without impacting the previous year's bank balance.

If these steps don't resolve the issue, it would be best to contact our support team directly so they can take a closer look. You can get in touch through the 'Chat with support' feature and we'll make sure to address this as a priority.

Warm Regards,
Erzsi

It appears something has been corrected on Sage's back end because I have not made any changes and it seems to be working now.  The issued lied when doing a payroll cheque run and not when the cheques were individually completed.