Hi Denise Schneider ,

Thank you for reaching out with your issue regarding emailing paystubs from Sage 50 Accountant Edition. I understand how frustrating this can be, especially at this busy time of the year.

Here are some steps that could help resolve your issue:

1. Check Email Setup in Sage 50:

   • Ensure that Sage 50 is correctly configured with your email program. If it works for other emails like invoices, it should work for paystubs too.

2. Email Stubs Before Processing Payroll Cheque Run:

   • You need to email or print stubs before processing the Payroll Cheque Run. If you have already processed the transaction, each transaction will then need to be individually printed or emailed.
   • To do this, open 'Paycheques', look up and open the paycheque of the first employee, and use the email or printing icon at the top right of the paycheque window.

3. Direct Deposit Setup for Employees:

   • If an employee is set up for direct deposit, ensure that their banking information is correctly entered in their employee record under the Direct Deposit tab. This will allow you to select the Email box for sending paystubs.

4. Error Resolution:

   • The Sage 0047 error and the MAPI result code might indicate an issue with the email setup or a conflict with the recent update. Consider reaching out to Sage support for specific assistance with these error codes.

5. Alternative Solutions:

   • If you continue to face issues, consider alternative methods such as manually emailing paystubs for the time being or using a different email client if the problem is specific to the current one.

Hope this helps, if you continue to experience problems, don't hesitate to contact Sage's technical support for more detailed guidance. Happy holidays!

Warm Regards,
Erzsi

I can email direct deposit stubs manually, but nothing is sent when working in the payroll cheque run method and there are no error messages.  I had assumed the emails would be sent once I posted, but perhaps I assumed wrong.  I am working with the 2024 upgrade but this also occurred in the prior version.  I would think my email is set up properly since I can send the stubs manually.  Any ideas?