Hi Denise Whitford ,

Thank you for reaching out. Based on your description, here are some steps to consider:

1. Verify Tax Settings: Ensure that all tax settings for EI, CPP, and Federal Tax are correctly configured in Sage 50. Check if these settings are enabled and correctly set up for automatic calculation.

2. Address Specific Tax Issues:

   • If EI, CPP, and Federal Tax are not calculating at all, verify their individual settings in the payroll configuration.
   • For CPP alone not calculating, recheck the CPP settings for correct calculation criteria.
   • For EI alone not calculating or being incorrect, review and adjust the EI employee deduction settings.
   • If Federal Tax alone is not calculating, while EI or CPP is, focus on the specific settings for Provincial/Federal Tax.

3. Consult Master Articles: For issues where payroll taxes are partially calculating or calculating incorrectly, refer to master articles specifically addressing those scenarios.

 If the problem persists after checking these settings, consider reaching out to Sage 50 support or consulting a professional for detailed guidance. Hope this helps!

Warm Regards,
Erzsi

Also check the employees date of birth.  If you accidentally have the year wrong it may look like the employee is not old enough to pull the deductions.