Hi Stephanie Davis ,

Thanks for reaching out. Since the Employee Detail Report doesn't show any advances and your balance sheet account is at zero, it's understandable how this could be confusing.

Based on the details you've provided, I recommend checking a few things:

1. Verify the linked accounts for Advances & Loans to ensure they're accurately selected. You can do this by going to Setup > Settings > Payroll > Linked Accounts > Incomes > Advance & Loans.
2. If your file is in History mode, you might need to adjust the Opening Balance in the Chart of Accounts to reflect the actual amounts. After adjustments, ensure you use the Maintenance function to Check Data Integrity.
3. If you're not in History mode, explore the Reports for Journal Entries / Transaction Details related to Advances & Loans, and see if there are any entries that might have caused this issue. It's possible that an entry was made in error and needs to be reversed or adjusted correctly.

For detailed steps on how to address discrepancies in your Advances & Loans Receivable Balance and how to manage advances or loans in Sage 50, please refer to the articles below:

• My Advances & Loans Receivable Balance does not match my Advances and Loans Paid Read more
• Where can I find the Advances & Loans linked account Read more
• How to deduct cash advance already taken by the employee prior to the next scheduled paycheque? Read more
• How do I write off a Payroll Advance? Read more

If after reviewing these resources and taking the suggested actions the issue persists, it might be beneficial to consult with an accountant to ensure that any adjustments made are accurate and compliant.

If this helps, please mark it as verified :)

Warm Regards,
Erzsi