Blank Income fields on payroll check screen

Just wondering has anyone run into a problem when opening the paychecks screen and an employee shows nothing under the income tab.  The employee record does show information but it will  not show on the paycheck screen.

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  • I am having a similiar issue, an employee works in two different departments...the Regular Hours is activated but alternate Department (area) is not activated to enter hours...although in the employee profile set up...I have ticked this department to be included on the payroll stub.... Any suggestions would help

  • in reply to mjohanson

    If this is a new Income field that you have activated, did you follow all of Andrew's suggestions?

    The payroll income isn't linked
  • in reply to Richard S. Ridings

    No...not new, it has been linked properly in set up, and ticked off in employee profile ...but isn't giving me the option to enter hours on the paycheque GUI mask...so the departments are ticked in the employees profile but not showing up as activatable ..on the stub..

  • in reply to mjohanson

    Because you said you had a similar issue to the OP who started this thread 12 years ago and the issue seems to have been resolved by Andrew's answer, I didn't realise you meant the Department income shows up but you cannot enter hours rather than nothing shows up for the Department Income.

    Therefore you should check the Payoll, Income setup to make sure you haven't left the Type on Income instead of Hourly Rate.

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  • in reply to mjohanson

    Because you said you had a similar issue to the OP who started this thread 12 years ago and the issue seems to have been resolved by Andrew's answer, I didn't realise you meant the Department income shows up but you cannot enter hours rather than nothing shows up for the Department Income.

    Therefore you should check the Payoll, Income setup to make sure you haven't left the Type on Income instead of Hourly Rate.

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