Unable to post amounts to payroll

SUGGESTED

Up until a few weeks ago, my payroll was working fine.  Then I logged in one morning and the program would not allow me to enter amounts for regular or overtime earnings. As a result the auto calculation of taxes no longer works either. I can still enter commissions and other earnings.  Is this a common problem, a bug in an upgrade or is this a one off?  Assistance to solve the problem would be appreciated as I have a year end coming up at the end of October.

  • 0

    Hi Ractenor,

    May I ask you if this happens to all employees or only one or two employees.  

    Please post back.  

    Thanks.

  • 0 in reply to Keith L

    This occurs with all employees (there are only 4)

  • 0 in reply to ractenor
    SUGGESTED

    Hi Ractenor,

    For regular and overtime income, you should have an hourly rate setup in each employee record.  Then, when you create the paycheque, you will enter the hour worked.  The hour worked will multiple the hourly rate to get the income under the This Period column.  You cannot directly enter the amount of an hourly paid income under the This Period column of the paycheque unless you use manual payroll.   This is always the way Sage 50 works.

    If you need to use auto payroll and enter amounts manually, we suggest you to create a new company under setup, setting, payroll, income and make it an income under the Type column.

    Hope this helps.  

  • 0 in reply to ractenor

    A. Payroll could of reverted to HISTORY mode

    B. The payroll account linking problem

    C. The income TYPE has changed

    D. The session date was advanced into new calander year and then set back to Oct. date

    Try creating an new payroll income account and linking one of the spare income fields to the account.