linked accounts problem possibly

SOLVED

Hello , just set up a new client on Sage 50 Canadian Edition 2021.0 ( I have a perpetual license) in the month of Feb I was able to reconcile all was good. I just started March reconciliation and no matter what supplier invoice I pay ( cash or cheque) is not showing in my reconciliation. The drop-down menu shows only the bank account and the payment was posted to that account in my payables module. I checked all my linked accounts and it seems all good. Can anyone help me with this? Is it a linked account problem? 

Also I recently got a new e-mail address and I tried to update my email address on my profile and I cannot seem to find where to go change it. 

Thank you in advance. 

Rosy Gucciardo 

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  • 0
    SUGGESTED

    Hi Rosy:

    The first thing to check is the dates. What is/are the dates of the payments made? Is this date before the Statement End Date? Only transactions dated before the Statement End Date will show in the reconciliation window.

  • 0 in reply to Alwyn

    Hi Alwyn , yes I checked my dates 

  • 0 in reply to rosyg
    SUGGESTED

    Next - check the General Ledger for the bank account and be sure the payments are showing in the ledger properly. Also, you could check the payments module to see which account is the default for payments. This should be the bank account that you want withdrawals to be processed through. Yes, this is a linked account in the Payments Module. Setup>Settings>Vendors & Purchases>Linked Accounts>Invoices and Payments, then verify the default bank accounts.

    HTH

  • 0 in reply to Alwyn

    I verified the linked accounts as you are saying several times before posting my question. I reverified them again now and all looks good. I went in the General Ledger like you said and my payment is there but still not showing in my March reconciliation module ... scratching my head just about now  

    here you see it in my bank GL 

    here is my reconciliation window ( I opened up my corrections so you can see )

    I only have Feb. corrections Cold sweat

Reply
  • 0 in reply to Alwyn

    I verified the linked accounts as you are saying several times before posting my question. I reverified them again now and all looks good. I went in the General Ledger like you said and my payment is there but still not showing in my March reconciliation module ... scratching my head just about now  

    here you see it in my bank GL 

    here is my reconciliation window ( I opened up my corrections so you can see )

    I only have Feb. corrections Cold sweat

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