In Bank Rules Vendor Not Found

SUGGESTED

Trying to create a bank rule in Sage Cloud (Sage Business Cloud Accounting Plus - Canadian Edition). The Vendor cannot be found in the "Vendor" dropdown, despite the fact that they are listed as a vendor under Contacts in this account. How can I connect the rule to the vendor? Rule will not save since vendor is blank.

  • 0

    Depending on how you entered the vendor, you may just need to refresh the screen to pull the list of vendors again.  I have to do this in QBO all the time when entering something in one browser tab while having another screen open in another tab.  It doesn't automatically refresh.

    If this is not the answer, then hopefully the mayor will move your message to the correct forum for that program.

  • 0 in reply to Richard S. Ridings
    SUGGESTED

    No, I tried refreshing several times, logged out of the program and logged back in again. No dice.

    Eventually, I went into "Rules management" and selected "All Bank Accounts" from the drop-down. This revealed several previously-created rules that were listed as "Inactive," with no bank account assigned to them. I could not open and activate them from that list, but I was able to Export them, and then re-Import them into the applicable bank account. They were still "Inactive," but now I was able to open each rule and click "Make active when saving." 

    Interestingly, the restored rules are now working, but if I go to "Create Rule" and try finding the vendor in the Vendors drop-down, the vendor is still NOT there.

    Hope this work-around helps someone else. Slight smile

    - Redmark