Got the answer.  It is because I had to restore previous years which are in previous versions (2017) and this function was not offered back then.  I got screen shots so I am now able to reactivate on my own without calling in.  Im currently going through trust account assessment with CRA - like many other businesses that took the CEWS. Everyone was given heads up however I didn't they would go back to 2017.  Ridiculous. 

Hi DewdL, how did you fix this problem？I am having this problem too. 

you need to follow 
go to documents - window ssdc - program fikes (x86) - sage premium 2023 

then find Sage_SA_dbutil

click on that another window will open where you will recreate - click top three boxes. 

make sure sage is closed when doing this 

click run  

find your sage file - enter your password and run 

once finished it will tell you 

then you csn go back in and see if completed