Which version of Sage 50 CDN are you using? PRO or Premium? 2023.1?

When you reconcile the account you indicated that it shows reconciled. What shows reconciled? when you process, do you mean you have posted the reconciliation? Are you able to prepare and print the reconciliation report? when 'it goes back to the screen as if I never processed' do you get an error message? if Sage indicates you have not reconciled since August, I am guessing that you mean when you open the reconciliation window it shows the dates for the next period after August. Do you try to redo this period's reconciliation? Have you completed the September (?) reconciliation and Posted it? if it does not post what error are you getting?

Sorry for the many questions but we need a lot more information to be able to help you.

Hi

It is sage premium 2014.

It was reconciling up to August month end. August /Sept/October/November have not posted. Each month I use the bank ending balance and I balance to all the entries processed on Sage. Every month I try to reconcile and hit process, it looks like it is working and then it reverts back to the reconciliation screen as if I never did anything. No error message is provided. I have tried to redo August /Sept / etc several times.

When I mean reconciled , I mean I have changed the dates, entered the ending balance on the bank statement. When I click all the entries it is resolved to zero. I hit process and then it goes back to the reconciliation screen as if I did not process anything.

Shannon:

Is your year-end date for the company July 31, 2023? If it is it will not allow you to move to the next period unless you start a new year. If this is not the case you may need to reset the bank reconciliation. You will need your outstanding entries for July set aside. Go to your chart of accounts and open your US Bank account and untick the box for Save Transactions for Account Reconciliation and save. Open the US account again and check the box for Save Transactions for Account Reconciliation and go to the Setup section and assign accounts for Service Charges etc.. and save and close. Open the Reconciliation module and start the reconciliation again. Choose any outstanding items from the list and start your reconciliation process again.