I posted this before, but mistakenly marked it as answered; but it wasn't.

When I was doing the reconciliation I think at some point I clicked on the ‘Show Deposit Slip Details’ box instead of the ‘Do not show corrections’ box.

I usually only have one or two cheques on a deposit because we do most of our business by credit/debit card. Sometimes I do a deposit and then someone brings in a cheque, so I do another deposit slip, because I know I can’t easily change a deposit once it is recorded. (My boss makes the deposits through the Interac machine and doesn’t use the deposit slips any way.) That is why I didn’t notice right away that each cheque was showing on the list, rather than the total deposit; but whenever I went to clear a deposit item, sometimes more than one would clear all at once. After that happened a couple of times, I noticed that the ‘Show Deposit Slip Details’ box was checked and I unchecked it. This is the only thing I can think of that caused a problem with the system.

When I got to the end of the bank statement, there was nothing left in unresolved, nor any discrepancy, but there was a much bigger amount outstanding than there should have been and when I looked back, I saw that none of the bank deposits were cleared. When I cleared them, it started showing a discrepancy in that exact amount. I checked the box to unclear everything and started over, but it didn’t change. In fact, it showed a resolved amount equal to all of the bank deposits, even though nothing was flagged as cleared. I even logged off and back on; nothing helped.

Is resetting the bank reconciliation, and setting it back up as if it was the first time, the only solution to this?