Our experience is that the 2023 update does not resolve the printing issue.

Our experience has shown that this does not always work. We've had more success with downgrading the O/S to Windows 10.

Thanks for the heads-up.  I'm going to try the new version because our users are beyond frustrated.  I'm slowly downgrading to Windows 10 but have 15 users.

If you are not on a current Sage support plan or your customer doesn't have a BV business partner, feel free to reach out to me at 780-451-3089 x101 to discuss further.