can't print or install crystal reports licence.

hI I get an error - bcprintutils.lbr\bccremgr.int  error code 114  pc=16eb  call=1  seg=0. i have installed the 2023 small edition and still have the same problem. I have been in contact with  support and still  no answer. also comes up with attempt access item beyond bound of memory (signal 11).  cobol text window.  i also can't input our crystal report designer license. when i try to do it comes up with unexpected error - please re-enter.  We have windows 10 and are using Lightspeed EVO. Also have 365 installed.

Can some one please help me

thanks