Email invoices

Hi, I am trying to setup a customer account to email invoices only.

On the details tab in Customer Details there is "Form Destination" and for the Invoice the only option available is "Form". There is no option for "Email". 

I looked at the printer setup under print properties and the Email form under Invoice is all greyed out except for the Form Name. 

Any suggestions? I'd like to email all invoices for this particular customer?

Also, is there a way to suppress printing invoices for a particular customer?

Thanks.

  • 0

    Hi ReneeBu;   Please make sure that the customer has an email address fill in under the main address in the address tab.  If the email address is under the contacts this will not work.  Once the email is filled in correctly they it give the option for email.

  • 0 in reply to Penny Ehlers

    You also require a MAPI compliant email client installed locally on the computer that you would like to email the invoices from. As far as suppressing invoices goes, you can start by adding an email address for the customer then enabling invoice form destination to email. Once the record is saved you can then remove the email address from the email field in the customer record. This will allow the invoice to post without printing anything.

  • 0

    Hi Renee. Perhaps you put the email address in the Contact area of the Address screen. To enable the ability to choose email from the "Form Destination' on the Details screen you must put the address in the space in the company info under the fax number.