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Philip Russel

Sage Support

Posted By

Has Anyone Had Issues With Support?

I am trying to migrate from Sage 50 to the Cloud.
Simple, eh?

I should preface this by noting that I have been using this s/w since it was Bedford accounting - around 1990.

  • Who's on first?  The chat and phone supports are different for Sage 50 and the Online version.  And the support teams seem to be kept far far apart.
  • So what happens in the middle, when you want to migrate?  You end up somewhere in between silos.
  • I have had TWO chat support people tell me that Sage does not have a product that will run on a Mac.  Odd, as I stare at it running on my Mac.
  • I have waited for 2 days for a support appointment and the call never came.  Mind you, the fellow I was talking to in arranging the appointment didn't know what Daylight Saving Time was and could not find Toronto.  Maybe I shouldn't have been surprised that no call came.
  • To try to address the problem I have dug far deeper than a user can be expected to go. Familiar with DOS? With system privileges?

When I run the migration tool, it cannot access the accounting files.  It says that I don't have rights, but I have used a sysadmin account (and 2 others) with complete admin rights and I have set up 3 file locations. Someone told me that if the files were on OneDrive they couldn't be accessed.  (Funny but Sage 50 has not trouble.)

So I sit here not being able to even get the migration tool started.

 

Parents
  • Really, John? I am in the throes of converting from Sage 50 desktop to Sage Cloud Accounting.
    Why do your people not know or recognize theat Sage has a product that runs on Macs? 
    See below.  If I didn't know what I was talking about I would head out and buy Quickbooks.  Why?  Because this is the THIRD time Sage personnel, the people that we rely on to support us, have told me that Sage Accounting does not run on a Mac.
    Think of it this way.  You are a Porsche salesman.  I want to but an electric car, but you tell me, No, Sir, the 911 only runs on gas!
    In the next room is your Taycan electric model!  Think beyond your cubicle.
    You are sending away Sage customers.
    Is that what you really want to do???
Reply
  • Really, John? I am in the throes of converting from Sage 50 desktop to Sage Cloud Accounting.
    Why do your people not know or recognize theat Sage has a product that runs on Macs? 
    See below.  If I didn't know what I was talking about I would head out and buy Quickbooks.  Why?  Because this is the THIRD time Sage personnel, the people that we rely on to support us, have told me that Sage Accounting does not run on a Mac.
    Think of it this way.  You are a Porsche salesman.  I want to but an electric car, but you tell me, No, Sir, the 911 only runs on gas!
    In the next room is your Taycan electric model!  Think beyond your cubicle.
    You are sending away Sage customers.
    Is that what you really want to do???
Children
  • in reply to Philip Russel

    Hi Philip, 

    Most of our software is designed for the Windows operating system and only tested on this. Unless it's a cloud based software like Sage Accounting (SBCA - the subject of this Forum), you'll likely need a virtual Windows environment or software like Parallels in order to be able to use a MAC to run any of our software which requires direct installation on a computer.

    Sage 50 cloud is a cloud connected software solution which must still be installed locally onto a Windows based operating system. Here's a blog on the subject of how to get Sage 50 CA to work on a MAC.

    If you are indeed, trying to migrate from Sage 50 to Sage Accounting (our 100% cloud based software which can be accessed from any device), then note that SBCA is equivalent in features to Sage 50 CA's Pro edition.

    Here's a feature comparison between editions of Sage 50.

    If you'd like to know more about the difference between this and Sage 50, here's a blog which still has relevant details.

    You may also want to work with a consultant to find the perfect fit software solution for your needs. It's possible to move data or connect Sage  Accounting with Sage 50 CA to learn more about this read this post.

    Ultimately, the team as John mentioned, at [email protected]  can provide details and assistance with migration and or integration between both software solutions. 

    Hope this helps clear things up. 

    Warm Regards, 
    Erzsi

*Community Hub is the new name for Sage City