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Ryker

How do I correct this credit card payment

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Hello.

I was making credit card payments wrong. I was setting up the credit card payment as a bill payment rather than a transfer from my bank to my credit card.  I had a payment in my system this way when I learned that I should just do a transfer.  I tried to correct it because my bank reconciliation was not balanced.  So I tried a journal entry but did it two times.  My bank is reconciled fine but I don't know how to cancel (correct/reverse/void/remove) the payment.  

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    Hello ,

    I understand your issue here and thank you for your screenshot, it helps better understand the situation.

    To be able to void/remove this reconciled Vendor Payment, you'll first need to un-reconcile it. This is only possible as well, if you haven't yet Saved and finalized your bank reconciliation.

    In this article, you will learn how to remove the reconciled status in Sage Business Cloud Accounting.

    Once the transaction (Vendor Payment) is Un-reconcilied, you might also need to remove its cleared status before you can then delete it.

    you will learn how to delete a transaction that is cleared in this article.

    So to resume, the process is first check if you can un-reconcile the transaction, then remove its cleared status, then you should be able to delete/void it.

    Hope this makes sense and help, please don't hesitate to reach out to support via chat if necessary.

    Thank you for choosing Sage

*Community Hub is the new name for Sage City