Do I need to upgrade from SAGE Cloud to print project-specific detailed GL reports?

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I manage non-profit projects, which requires project accounting and reporting for the different projects we deliver. We just start using SAGE Cloud for business.  I am finding it extremely frustrating trying to generate a GL detail report with just the revenue and expenses displaying pertaining to the specific project selected.  I have tried to connect with SAGE by telephone and by Chat to ask if I need to upgrade our SAGE subscription in order to produce these reports.  Right now, all the GL accounts are showing in the project-filtered GL detailed report, even though they are not attached to the project selected.  Yes, if I scroll through the entire detailed GL report, I can see some accounts with individual journal entries but the balances are not tabulated by account grouping so I have to export this GL report and do a lot of work to get a simple project report.  Once in Excel I need to manually delete out the accounts that do not pertain to the project and then insert formulas to calculate account subtotals and then the projects net income.  In other words, I can't produce what should be a very simple project report with the income and expenses allocated to that project listed.  I don't know who to turn to for help. The SAGE live person told me I had to contact the Chat representative for help.  But he could not answer my questions concerning the limitations of the SAGE Cloud program we are subscribed to for project reporting or whether I need to upgrade.  I hope someone can point me in the right direction.  Thanks