Trying to issue an invite for new user

Question

I have invited users for our accountant to have access before and never had an issue. I am trying to add another and I keep getting a message that says the email is invalid, but it is a good address. So they gave me another email to try, this one appeared fine on my end, but my accountant said they never received the invite email. Has anyone else experienced this?

Erzsi_I · Answer

Hi Ontario Quarter Horse Association , Thanks for reaching out. Is the email address linked to a custom domain? See this article for additional details on how to prevent the email invite from getting blocked. Pasted the details below: 
 Try an Alternative Email Address 
 CAUTION: If the email address that you entered is your own domain, the email might be blocked 
 
 Follow the process outlined in Step 1 again, but select a different domain such as Gmail, Yahoo, or Outlook 
 If the email does not appear, please contact your network administrator to check your domain settings 
 If the new user still has not received the invitation, please contact the Accounting Team for additional support 
 
 Warm Regards, Erzsi

Sage Accounting Canada

Trying to issue an invite for new user

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