Recurring 'Other Payments' not working

Question

I have two recurring 'other payments' set up to recur every 2 weeks however the system is not generating the recurring payments. I have checked my settings and it is set up correctly; you can even see the recurring symbol below. Has anybody run into this problem and found a solution or is it yet another glitch with Sage Accounting?

Erzsi_I · Answer

Hi Paula Freeman , 
 Thank you for bringing this issue to our attention. Based on the information provided in the " Recurring payment reminder for customer in Accounting " article, while Sage Accounting supports the scheduling of monthly statement reminders for customers, it does not currently support recurring general journal entries or other types of recurring payments directly. This could be related to the issue you're experiencing with 'Other Payments'. 
 Here are a few steps to troubleshoot the problem: 
 
 Double-check the payment settings to ensure that the start date and frequency are correct. 
 Verify that the email associated with the payment reminder is correct and that the emails are not being sent to a spam or junk folder. 
 Check if there have been any recent updates to Sage Accounting that might affect the recurring payments feature. 
 
 If after these steps the issue persists, it might indeed be a glitch or require a more in-depth technical solution. In such a case, I recommend reaching out directly to Sage Accounting support for a detailed examination of your specific case. You can contact them through the help section within your Sage Accounting software. 
 Please keep us updated on your progress, and if there's anything else we can assist you with, don't hesitate to ask. 
 Warm regards, Erzsi

Sage Accounting Canada

Recurring 'Other Payments' not working

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