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Ilan Avsker

Connection to RBC bank lost

Posted By

My Sage Business Cloud Account was connected to my RBC bank account successfully for 6 months until just recently when Sage is now asking me to re-enter the credentials to authorize the connection. When I do that, it loads up a Plaid popup asking for the credentials and when I enter them it gives me an error that it can't connect without any further explanation. Anyone else had this issue and is there some kind of solution? 

  • 0

    I am having the same issue with TD bank. I found a suggestion in the knowledgebase and tried that and still nothing. 

    Beyond frustrating 

  • 0 in reply to Terrilyn Hayden

    My issue resolved on its own today. But I did call my bank beforehand and they did ensure that some settings on my online profile were setup correctly for it to work. So for starters, call TD and explain the situation so that they walk you through what needs to be enabled/disable in your account. If that all looks good, then ask them to speak with online banking. I spoke with someone there and they were able to look at the connectoin attempt in real time (or they can view the logs) and see why the Plaid attempt is being refused. Ultimately, there was no investigation needed for me because it just started working now on it's own. Good luck to you.

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