Hi Joe Anne Holloway .

Thank you for reaching out, and I apologize for any inconvenience caused by the account lock. I've alerted our support team at [email protected] regarding your situation. They can assist with unlocking your account. It might also unlock automatically after 15 minutes, so you can try to log in again shortly.

Once you have access, here are the steps to update your card information:

1. Log into your Sage Accounting Account.
2. Click the drop-down next to your company name, select 'Manage Business Account'.
3. Go to 'Manage my Subscription'.
4. Choose 'Manage Payment Methods' and opt to 'Replace' your card details (not just update).
5. Enter your new bank card information and click 'Save'.

This action should reactivate the billing process on your account. If you encounter any further issues or have additional questions, please don't hesitate to contact us. We're here to help.

Warm Regards, 
Erzsi