Does anyone else feel that sage have left release 1 behind and seems to be ignoring to fix any of the issues with the version?
We were updated to Release 1, 10 months ago by our sage partner when soon after we started to find problems, resolves for these issues was to update to sage 200 2013 release 2. We are entitled to upgrade as we pay for support, but not the consulting time needed to upgrade, but wait we have just paid to upgrade to release 1.
For sage to pay attention to our issues we have to investigate (which takes time) to prove it’s a system fault, then later be told “we know about this issue already and the resolve is”:
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“use a hotfix out of date hotfix and give it a go”
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“you need to update to release 2”
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“not enough people have highlighted this issue”
Still months go by and issues are found and the routine of:
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Investigation
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waiting for a reply from our sage partner
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escalate to sage
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wait for a reply
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“you need to upgrade no fix will be developed for release 1”
Brief overview of issues not being fixed are:
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Speed of workspaces (system in general)
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General stability of the system (form crashes)
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Quantity reserve field not reducing back to 0
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Combine filtering in workspace don’t work
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If you type in a stock code to build then tab to the second line, then go back and amend the item previously typed in, when the build is completed the stock item you first typed in has been updated not the amended item
I know all systems are not perfect and there is always bugs but these issues are not being resolved in release 1 it either “deal with it” or “invest additional funds to upgrade and reintegrate 3rd party applications”.
