Hi, I would like people's views on what is deemed as value for money from your business partners. We are a small distribution company with a £2M turnover; 8 Sage users on Sage 200 2013 R2. Quite recently we changed business partners due to a bad experience and being promised of a seamless transition along with improved customer service. The transition would include the hand-over of some minor bespoke and an upgrade of the Sage 200 platform from 2009 to 2013. We also agreed to buy in brand new hardware to set all this up on; both server side and client side.
The bespoke wasn't too complicated plus we had Eureka add-ons and Aspidistra shop front handling the online side of the business. A marriage made in heaven? Not really as we ran into problems with the Sage 2013 not working with Shop front so R2 was released and integration was fixed; this in turn didn't work with the Eureka add-ons - so months we were left "stuck in the middle". Admittedly non of these issues were our fault and the bespoke we had was improved by our new BP.
So what sort of value would figure would you put on this as a job? A ballpark figure.