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Richard Cunningham

Access Is Denied message in Sage 200cloud

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We've had reports of an error "Access Is Denied" from numerous clients within Sage 200cloud.  Common theme is that they are all running a version of Sage 200cloud.  Doesn't seem to be reported on versions prior to cloud.

For a period we even got the message on our test VMs but it inexplicably dried up and hasn't happened for a while.  However, customers continue to report it.

Normally, logging out of the program and back in gets around it.  Typically, but not exclusively, the error will occur following the attempted display of a list view.

It's an issue that has been causing us much frustration as to what the cause may be.  Does anyone else have any experiences to share re. this error?

Thanks

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  • 0 in reply to Gary Butler_1

    Hi Gary, I was able to reproduce the issue on the spooler after putting power settings in place.  I still can't reproduce the error in list views as our customers experience but this is certainly progress.  Many thanks. 

  • 0 in reply to Richard Cunningham

    Not sure if this will help or not, been having a little look on my VM to see if i could come up with something inspirational, but just ended up with some ideas that may or may not be involved. 

    Going between lists in 200c continually looks at the following registry entry: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\ShowEncryptCompressedColor - so my thoughts are with this - are any of the user profiles/temp files/IE temp files folders compressed or encrypted?  On Windows 10 its either two blue arrows on the icons in the top right or a yellow padlock in the same place.

    Other than that, it seems to mainly do things with the users temp files and IEtemp files, so i'd imagine you'd have already cleared the temp files and deleted browsing history but that maybe connected.  Other than that, it might be down to the Sage R&D developers to maybe make a suggestion as it possibly could  be .net, css, js as they are all referenced in a trace too.

  • 0 in reply to Gary Butler_1

    We have quite a few customers with this error message,  same screen movement as Richard really so going into list views accessing orders.

    we tell the clients the standard stuff remove temp etc which resolves for a short while before it comes back.

    we just cant pinpont the cause Disappointed. 

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