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Richard Cunningham

Access Is Denied message in Sage 200cloud

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We've had reports of an error "Access Is Denied" from numerous clients within Sage 200cloud.  Common theme is that they are all running a version of Sage 200cloud.  Doesn't seem to be reported on versions prior to cloud.

For a period we even got the message on our test VMs but it inexplicably dried up and hasn't happened for a while.  However, customers continue to report it.

Normally, logging out of the program and back in gets around it.  Typically, but not exclusively, the error will occur following the attempted display of a list view.

It's an issue that has been causing us much frustration as to what the cause may be.  Does anyone else have any experiences to share re. this error?

Thanks

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  • 0

    We have also experienced this issue frequently for our clients recently, not necessarily when accessing list views though. We have found on 90% of the cases that the network is going to sleep to save power.

    To fix this we go into the network and internet settings > properties > configure > power management and then make sure the box is NOT ticked to 'allow the computer to turn off this device to save power'

    Hope this helps.

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  • 0

    We have also experienced this issue frequently for our clients recently, not necessarily when accessing list views though. We have found on 90% of the cases that the network is going to sleep to save power.

    To fix this we go into the network and internet settings > properties > configure > power management and then make sure the box is NOT ticked to 'allow the computer to turn off this device to save power'

    Hope this helps.

Children
  • 0 in reply to Kelly Hardy

    I am only trying to save the enviroment, but it obviously takes me a long time to make a cup of tea.  Happens for clients and in house on all versions including 0035.  I can live with the log in log out, but do find it personally very annoying. And it is anywhere, changing company, lists, trying to get forms up to use.

*Community Hub is the new name for Sage City