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David Goring

Error on API Sales order submission

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I get this message on submission of so far only two orders out of hundreds

"The selected item is inactive and cannot be used for this process"

I've checked the products are active and the account isn't on hold 

Supposedly a user was able to submit the same order via the interface

any idea what might be causing it?

  • 0

    That is Sage.Accounting.Exceptions.StockItemIsInactiveException and will only occur if the stock item status is "Inactive" - or was at the time the sales order was submitted.

    However, it's an allowable warning, so in theory it would be possible to use it on a sales order - but not in Sage.MMS.SOP.EnterNewOrderFullForm, as inactive items aren't included for selection.  Which form did the user use to enter the order, and is there any bespoke?

    For example, I have previously amended the SOP Enter New Return form to allow inactive items to be selected for credit notes.

  • 0 in reply to Geoff Turner

    I'll have to double check the next time it happens

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