Copy Sales Invoice - Unable To Change Quantities

Hi everyone

When raising sales invoices through the "Invoicing" module, we are trying to copy a previous invoice and just change quantities. However, when doing this, the quantity cell highlights in red and won't let us save.

The only way we've been able to get this working is to copy a previous invoice to retain any descriptive data we need to keep, delete all line type data that will calculate based on quantities and unit prices, and then retype them in. Could this be something to do with how stock codes have been set up? Are we missing a tick in a box somewhere in the maze of settings?

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  • 0 in reply to Lauren Eames

    Sounds like a bug to me, but I can't recreate it (in 200 Professional 2020r2) and can't find it in the known issues list. The only thing you could check is Utilities / Setup / User Permissions - do you have "Override prices and discounts..." ticked? If not, try ticking it and copying the invoice again.

    Anyway, worth reporting to your business partner, or Sage if you're supported directly. Good luck!

  • 0 in reply to Geoff Turner

    Hi Geoff, 

    All of the following options are ticked...

    View Profit, View Discounts, Override Credit Hold, Override Prices, Override Fulfilment Method, Override Confirmation Method, Override Cost Price, Generate Purchase.

    I'm guessing there's not much more I could have access to that would stop the red box?