Sage 200 Upgrade - User must be member of Admins group

Question

Evening Folks ( GaryButler you might be able to help me on this one hopefully) 
 
 Bit of an oddball one haven't come across it before, running a Sage 200 upgrade and at the point of entering the credentials for the Sage Service accounts I'm getting the message below: 
 The strange thing is the account definitely exists in the Sage200Admins group because the existing install still works.. 
 I've even gone to the stage of creating new service accounts and it still doesn't work. 
 But, the account I use to access the server is also a member of that Sage200Admins Group and if I enter those account details it accepts them 
 Anyone any ideas? 
 Thanks, Paul

Chris Chapman · Accepted Answer

Good morning. We're reviewing posts that have not been marked as answered. Apologies for the delay in updating this one. The message received during installation usually means that it hasn't been possible to determine whether the Windows user entered as the Sage 200 services account is part of the Sage 200 Admins group, despite you visibly being able to see it is in Active Directory. The cause is normally down to the Windows permissions of those service accounts where they don't have sufficient rights to interrogate Active Directory. However there could other possibilities where, for example, using the ADBrowser utility previously discussed need to be used. With regards to this type of message, as Business Partners, you can contact the Sage 200 support team and we have an 'Installation Helper' tool we can use to assist you with finding the potential cause of the problem. Many thanks. Chris

Sage 200 UKI

Sage 200 Upgrade - User must be member of Admins group

Top Replies

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING