Hi,

What is the best way to process a customer return that has been paid for. The item is under warranty so we need to make a new SO for a FOC replacement, However a sales return has been generated for the return and the full sales price. If we do this FOC, the credit note will allocate to the original order and the customer will then have a minus on account as they have already paid. If we do a normal return & new full sales order for the same price, it does not look FOC?

kind regards,

Nicole